This Privacy Policy explains how Heritage Frameworks collects and processes personal information when you visit heritageframeworks.com, contact us, or place an order.
Heritage Frameworks
1141 Budapest
Szilágysomlyó u. 42.
Hungary
Email: heritageframeworks@gmail.com
Website: heritageframeworks.com
Information We Collect
When you use our website or place an order, we may collect:
Name
Billing and shipping address
Email address
Telephone number, where provided
Products ordered and order history
Payment and transaction information
Information you provide when contacting us
IP address, browser, device and basic website usage information
Cookie and session information
We process personal information to:
Process and fulfil orders
Process payments
Arrange shipping and delivery
Send order confirmations and communicate about your order
Provide customer support
Handle refunds, returns or complaints
Prevent fraud and protect our website
Comply with accounting, tax and other legal obligations
Operate and improve our website
The legal bases for processing are primarily:
Performance of a contract when processing and fulfilling your order
Legal obligation where information must be retained or processed by law
Legitimate interests for website security, fraud prevention and operation of our business
Consent where legally required, for example for non-essential cookies or marketing
Information required during checkout is necessary for us to process and deliver your order. If you do not provide the required information, we may be unable to complete your purchase.
Payments may be processed by Stripe or another payment provider displayed during checkout.
Payment providers process payment details required to complete your transaction. Heritage Frameworks does not normally receive or store your complete payment card number.
We may receive information about the status of your transaction, such as whether a payment was successful, declined, refunded or disputed.
We do not sell your personal information.
We may share information where necessary with service providers involved in operating our business, including:
Website and hosting providers
WordPress and WooCommerce service providers
Payment processors such as Stripe
Shipping and courier companies
Accounting or invoicing providers
IT and security providers
We may also disclose information when required by law or where necessary to establish, exercise or defend legal rights.
Some service providers may process personal information outside the European Economic Area.
Where required, personal data is transferred using safeguards recognised under applicable data protection law, such as European Commission adequacy decisions or approved contractual safeguards.
We keep personal information only for as long as necessary for the purpose for which it was collected and for any additional period required by applicable law.
Order, payment and invoice information may be retained where necessary to comply with accounting, tax and other legal obligations.
When information is no longer required, it will be deleted or anonymised where appropriate.
HeritageFrameworks.com uses cookies necessary for the operation of the website and WooCommerce store.
Essential WooCommerce cookies may include:
woocommerce_cart_hash – detects changes to your shopping cart
woocommerce_items_in_cart – records whether your cart contains products
wp_woocommerce_session_ – identifies your shopping session and allows WooCommerce to retrieve your cart information
Essential cookies are required for functions such as the shopping cart and checkout.
If non-essential analytics or advertising cookies are used, they will be subject to your cookie preferences where consent is legally required.
You can also manage cookies through your browser settings.
Where the GDPR applies, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint with a data protection authority
These rights are subject to applicable legal limitations. For example, we may need to retain certain order or accounting information even after receiving a deletion request.
To exercise your rights, contact:
If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with a competent data protection authority.
The Hungarian supervisory authority is:
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
1055 Budapest
Falk Miksa utca 9–11
Hungary
Email: ugyfelszolgalat@naih.hu
You may also lodge a complaint with the competent data protection authority in the EU/EEA country where you live or work.
We may update this Privacy Policy when our website, services, service providers or legal obligations change.
The current version will always be published on this page with the date of the latest update.
